Managing a tricky client; giving a colleague feedback about their behavior; setting boundaries with your manager: the things that have the biggest impact on your day-to-day life rely on your ability to have conversations that feel uncomfortable or risky. The good news is that the skill of having difficult conversations can be learned. Whilst having them may feel hard at times, those courageous conversations hold the greatest potential for creating positive change.
Seasoned executives, managers, team leaders, HR/L&D managers – anyone who works with teams under high pressure and wants to foster a more collaborative atmosphere
A 2-day interactive training available in multiple languages (EN/FR/DE)
In room, virtual or hybrid
From outcome to impact, from task to relationship, and from control to dialogue.
Listening to the other’s perspective even when they push our buttons is an art of centering. Naming the impact people’s behaviors have on us, as well as setting boundaries requires practice in benevolent assertiveness
Become curious about your own assumptions and biases and create a space for mutual understanding
Transform conflict into an opportunity to express how much you care and shift relationships and entire systems.
Learn to navigate conflict with the Conflict Agility Map that teaches you how to prepare for, navigate and move past difficult conversations during this 2-day program. On day 1 we will learn to be centered, diagnose and plan a dialogue whereas on day 2 we will practice how to create the space for and navigate the conversation itself.
